Billing Terms and Conditions
Velanoriah Payment & Billing Policy
At Velanoriah, we believe in transparency and integrity at every step of your shopping experience. The following payment and billing terms ensure that all transactions are processed securely, clearly, and fairly for both our customers and our business.
1. Accepted Payment Methods
To make your experience smooth and convenient, we accept a wide range of secure payment methods:
Major credit and debit cards (Visa, MasterCard, American Express, Discover)
PayPal
Apple Pay & Google Pay
Shop Pay (where available)
Afterpay and other installment options (subject to approval)
All payments are processed in United States Dollars (USD). Prices displayed in other currencies are for reference only and may vary depending on exchange rates or your payment provider.
2. Payment Authorization and Processing
Payment must be completed at the time of checkout. Orders will not be processed, shipped, or reserved until payment has been successfully received and confirmed.
If a transaction is declined, flagged, or reversed by your bank or payment processor, the order will be automatically cancelled. In the event of suspected fraudulent activity, Velanoriah reserves the right to request additional verification before processing your order or to refuse service altogether.
All transactions on our site are processed through SSL-encrypted and PCI-compliant payment gateways. Velanoriah does not store, access, or retain your credit card or payment details.
3. Pricing, Taxes, and Currency
All product prices listed on our website are in United States Dollars (USD). International customers may see approximate conversions in local currency for reference. Applicable sales tax, duties, or import fees will be calculated and displayed at checkout based on your shipping destination. We reserve the right to modify prices, promotions, or product availability at any time without prior notice.
4. Refunds and Chargebacks Refunds
Handled in accordance with our Return & Refund Policy. Please review that policy for full details on eligibility, timelines, and return conditions.
Unauthorized chargebacks or payment disputes initiated without first contacting our support team will be treated as potential misuse of services. Velanoriah reserves the right to challenge or dispute such chargebacks and to provide relevant documentation to the payment processor or bank.
To avoid unnecessary disputes, we encourage customers to reach out to info@velanoriah.com if there are any issues with billing or order fulfillment
We’re always here to help.
5. Fraud Prevention
In order to protect our customers and maintain a secure shopping environment, Velanoriah actively monitors transactions for signs of fraud or unauthorized activity. We reserve the right to cancel, hold, or delay any order pending review if suspicious activity is detected.
For high-value orders, additional verification such as a billing address match, government-issued ID, or phone confirmation may be required prior to shipment. Any attempt to use false or unauthorized payment methods will result in immediate cancellation and potential reporting to relevant authorities or payment platforms.
6. Billing Accuracy
You agree to provide current, complete, and accurate billing and contact information for all purchases made at our store. It is your responsibility to promptly update account details, including your email, address, and payment information, to ensure successful order processing.
If billing discrepancies or errors are identified, Velanoriah reserves the right to correct or update the charge and notify you by email before proceeding with any adjustments.
7. Contact Information
If you have any billing or payment-related questions, please reach out to our support team.
Email: info@velanoriah.com
Phone: (669) 367-1259
Mailing Address: 595 Alviso St. Santa Clara, CA 95050